Alert: Patient Notice

To read Knoll Medical's statement on the recent cyber-attack, please click here
Additionally, more information can be found at Synnovis cyber incident - NHS England Digital

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Latest News

Digital Inclusion Workshops

Posted on 25th July 2024
We have a series of Healthy Digital workshops happening over the next 4 weeks as part of our Digital Inclusion Initiative. The FREE workshops have bee
Read More

Cyber attack update, 11 July 2024

Posted on 22nd July 2024
On 3 June, Synnovis, a pathology laboratory which processes blood tests on behalf of a number of NHS organisations, primarily in South East London, wa
Read More

Global IT issue *update*

Posted on 22nd July 2024
Due to the major IT issues we and many others experienced on Friday, we have a significant backlog in all areas. To effectively manage this we would a
Read More

Cyber attack update, 22 June 2024

Posted on 24th June 2024
On 3 June, Synnovis, a pathology laboratory which processes blood tests on behalf of a number of NHS organisations, primarily in South East London, wa
Read More

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Patient Feedback

Kind and caring staff

by Anonymous – Posted on 24 January 2024

Following a recent call and appointment to the practice I experienced exceptionally kind and compassionate care by both the receptionist and the GP. Following a recent significant health diagnosis, the receptionist was kind and compassionate, kept in communication with me before making a swift appointment to see the most appropriate GP. When I arrived, this receptionist went out of her way to come and talk to me, reassure me and she kept me updated with waiting times. The GP was equally as kind and compassionate. The appointment wasn’t rushed and I felt heard.

Amazing!

by Anonymous – Posted on 04 April 2024

Amazing! I’ve been blown away by how supportive and concerned and considerate the staff were. Everyone is so lovely and does everything to help. You read horror stories in the press but my experience has been the complete opposite. I’ve never felt more supported and cared for during a very difficult time than I have been with Knoll. Thank you

Amazing!

by Anonymous – Posted on 23 April 2024

Reception is amazing ….. always is. So professional yet friendly. Well run surgery. Good team work.

Quick responding times

by Anonymous – Posted on 26 April 2024

I completed an online form in the morning. The form is very much quicker to complete than it used to be. Reception phoned and offered an appointment for the afternoon of the same day. Both the GP and reception were excellent- professional and helpful. Thank you.

Very professional!

by Anonymous – Posted on 02 May 2024

Arrived early & was seen early. Nurse was, as usual, caring, supportive, professional etc. All together my actual visit was smooth & quick – great.

Great deal of Empathy and Kindness

by Anonymous – Posted on 18 May 2024

I had a prompt reply and same day appointment following submitting an online request. I have received appropriate medication for my condition and a follow up appointment in a few weeks. Additionally, I witnessed one of your receptionists deal with a stressed patient with a great deal of empathy and kindness.

Promptly Response

by Anonymous – Posted on 01 June 2024

Managed to get a face-to-face appointment within 48 hrs of e-consult sent; got seen promptly by a Dr both professional & efficient while being very patient-centred so I felt both reassured & feel I was listened to & am getting some help regarding my condition.

Lovely Team!

by Anonymous – Posted on 07 June 2024

From the digital communications and reception to the very lovely nurse everything was perfect.

 Kind and Professional!

by Anonymous – Posted on 21 June 2024

I was offered an appointment with a paramedic the same morning that I submitted my request. He was kind, professional, explained the diagnosis and gave me time to ask questions. This thorough assessment wasn’t just a physical assessment, but importantly also gave me the peace of mind that there were no serious issues. Thank you.

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Knoll Medical Practice
Orpington Health and Wellbeing Centre,
19 Homefield Rise,
Orpington,
Kent,
BR6 0FE
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01689 666800
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