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Knoll Medical Practice


Local and NHS services

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.


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Patient Feedback

Kind and caring staff

by Anonymous – Posted on 10 August 2024

I was treated with respect and given easy to understand explanations.

Amazing!

by Anonymous – Posted on 05 SEptember 2024

Everything was done and explained properly and the nurse was extremely polite and went out of her way to find out stuff and print out the right forms.

Very kind and caring!

by Anonymous – Posted on 24 October 2024

Very kind and caring GP. Listened attentively and sympathetically to everything I had to say, and responded appropriately and in a very professional but knowledgeable manner. Also followed-up with further information via text message, and arranged a follow-up appointment on my behalf. Thank you

Friendly and professional staff

by Anonymous – Posted on 07 November 2024

As I have said on previous occasions, I have been treated with courtesy, friendliness and professionalism by all staff, both medical and administrative. When there was a slight hiccup on my arrival, it was dealt with immediately.

Very professional!

by Anonymous – Posted on 09 January 2025

Helpful receptionist that arranged the appointment a few weeks ago and excellent doctor who listened, was thorough and patient and gave me really helpful feedback and options.

Great deal of Empathy and Kindness

by Anonymous – Posted on 02 February 2025

I saw a paramedic. I was disappointed when I was told, but I quickly changed my mind. He was thorough, knew what he was talking about and was very polite.

Very good!

by Anonymous – Posted on 26 February 2025

Met a new doctor who was knowledgeable efficient and friendly delightful experience.

Lovely Team!

by Anonymous – Posted on 22 March 2025

Clear directions where to wait then go, pleasant efficient staff, clean, tidy and apparently well organised.

 Good!

by Anonymous – Posted on 30 March 2025

This was a telephone consultation which lasted for only a few minutes. I was called within the time slot allocated to me. It went well probably because l had all the questions l wanted answered written down so l finished feeling satisfied.

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Knoll Medical Practice
Orpington Health and Wellbeing Centre,
19 Homefield Rise,
Orpington,
Kent,
BR6 0FE
We have added a link to the NHS England You and Your General Practice page to help you better understand how general practice works and how we can work together to make your care as effective and supportive as possible.

This guide explains:
* What you can expect from us as your GP practice.
* What we ask from you to help us deliver fair and efficient care.
* How you can share feedback or raise concerns.

It’s all about clear communication, mutual respect, and making sure everyone gets the best from their GP services. We encourage all our patients to take a few minutes to read it – it’s a helpful resource for understanding your rights, responsibilities, and how we can support your health and wellbeing.

The publication is available in multiple languages and can be viewed on the same page. Please note that it may take a few minutes for the translated versions to open in your browser.

Your feedback is important to us.
Your views really matter to us and help us improve the care we provide. If you would prefer, you can also share your feedback with the NHS South East London Integrated Care Board (ICB) or through your local Healthwatch.

You can do so by contacting them directly or by clicking the link below to visit their website.

Visit the ICB website: Contact us – NHS South East London

Visit your local Healthwatch website: Home | Healthwatch Bromley

Please note, that if you share a concern with us and we think it needs to be handled as a formal complaint, we’ll let you know and make sure it’s managed through our usual complaints process.