Enhanced Access

Out of hours services provide access to healthcare when GP surgeries are closed. Most GP surgeries operate between 8am to 6:30pm, and are often closed on weekends, bank holidays and educational sessions (please check your surgery operating times as not all are the same).  You can still access a GP up to 8pm on a weekday or from 9am to 5pm on a Saturday by using the Enhanced  Access service.

NHS 111

Bromley out of hours services include the NHS 111 telephone service, GP appointments at one of three GP Access Hubs, extended GP services Urgent Care Centres and in the case of severe emergency A&E departments.

Enhanced Access Services

From 1st October 2022, the responsibility for who arranges enhanced access services across England is changing. It is moving from clinical commissioning groups to primary care networks (PCNs). PCNs are groups of practices working together over a neighbourhood location to provide better care to their patients. Our surgery is a part of Orpington Primary Care Network along with 9 other practices in Orpington and Petts Wood.

Why has this changed from October 2022?

NHS England has decide to initiate this change

  • It means Bromley GPs and other health professionals working in our PCN will have more say over how the additional appointments could be used to meet the needs of our patients.
  • It could lead to prioritising preventative care such as vaccination programmes, health checks for vulnerable groups, or supporting the management of long-term conditions.
  • The aim is to give patients better access to non-urgent appointments outside of their practice’s normal opening hours at a convenient location close to them.

When will Enhanced Access appointments will be available?

  • From 1st October, GP services will be available up to 8pm in the evenings from Monday to Friday, and from 9am-5pm on Saturdays.
  • Appointments will be bookable in advance and on the same day by the GP practice after your online consultation request has been triaged.
  • A mix of services will be available within these additional hours with access to a range of health professionals working in the primary care team, not just GPs. The exact mix of what is provided will be determined based on local health needs, current usage of out-of-hours services and the views of patients. The PCN is currently seeking patient views through a survey to ascertain patient preferences in our area. This will inform what services are provided.

How can I book Enhanced Access appointments?

  • Currently, your registered GP practice will book your Enhanced Access appointment for you.

Where will the Enhanced Access clinics take place?

  •  There will be a choice of ways to access appointments depending on clinical need, such as telephone, on-line consultation, or face-to-face.
  • If a face-to-face appointment is needed, this will be at a GP practice in the local area, not necessarily your own.

If you need to see a GP urgently when your practice is closed please call 111.

Please note that walk-in appointments are not offered at the extended , and only patients with pre-book appointments via their GP practice or NHS 111 will be seen.